Training

Effective negotiation skills(St.Petersburg)

Target Audience:Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners—as well as managers who want customer service training in order to reinforce their skDuration:1 day, 8 hoursProvider:Language:RussianCoach:Anna Shershneva
Anna ShershnevaAnna Shershneva

Terms and Conditions

– The deadline for registration & payment is usually 5 days before the starting date of the course;
– Those who do not register and pay by the deadline will not be allowed to participate in the training;
– All payments are to be made by bank transfer;
– Once registration is closed, the fee is non-refundable.

 During this negotiating skills training, participants will understand how they can negotiate constructively with colleagues, suppliers and customers and be able to carry out a negotiation which creates a win-win outcome for all parties. This course covers all the basics of negotiating in a practical and interactive way. We can tailor this training to help develop the negotiating and influencing skills of your team.

Training program
- Applied the principles of effective negotiation and the five stages within their practice
negotiation conversations.
- Clearly identified their objectives, entry and exit points and tradable within a negotiation
discussion that they may have with a colleague, supplier or customer.
- Enhanced their communication skills to achieve a win-win outcome through negotiation.
- Practiced some tested negotiation strategies and tactics to achieve an agreement in their
negotiation discussion.

All participants will receive a certificate of attendance.

In case of questions or concerns, please, contact:
Alla Hovhannissyan, AEB North-Western Regional Committee Coordinator: alla.hovhannissyan@aebrus.ru
Tel. +7-911-012-6746