Training

DIALOGUE IN THE DARK: Conflict Management

Target Audience:Top & Middle Management, Key specialistsDuration:1 day, 6 hoursProvider:Venue:Russia Consulting office: Paveletskaya Metro Station, ul. Bakhrushina 32/1, 2nd floorLanguage:RussianCoach:Leonid Osokin
Leonid OsokinLeonid Osokin

Terms and Conditions

– The deadline for registration & payment is usually 5 days before the starting date of the course;
– Those who do not register and pay by the deadline will not be allowed to participate in the training;
– All payments are to be made by bank transfer;
– Once registration is closed, the fee is non-refundable.

 Training objectives
In a very compact and metaphoric way the participant can “see” in the darkness all his/her behavioral strategies which result into success or failure in teamwork, communication and conflict situations. The discussion in light makes people think on what specifically should be done to create effective behavioral strategies and to focus on the individual goals in his/ her professional and personal life.
Training program:
Training in The Dark
• Exercises that require the skills of communication and conflict management
• The wording of the rules of engagement in the process of communication and their application in the following exercises
Understanding the lessons of communication in the dark (without eye sight)
• Definition of conflict
• Positive aspects of the conflict
• signs of conflict
• types of conflict
• 5 styles of behavior in conflict
• Understanding the work behavior in the dark
• styles of communication
• Determining the optimal level of conflict
• Communication helps to reduce conflict
• Communication which contributed to conflict
Prevention of conflicts and the ability to listen and understand
• Listening and understanding
• 4 types of hearing
• Layers - the barriers to understanding
• Two stages of active listening
• The role of active listening in conflict resolution
Consolidation
Business game "Game of life"
Practice:
Participants spend several hours in the dark going through a series of challenges with the assistance of blind trainers. Participants experience themselves and others in complete darkness where they are challenged by solving different tasks as a team.
The participants learn to dare, share and care, and will work out strategies to solve common tasks together under pressure of different stressors such as time pressure, limited resources, change of conditions, competition with other teams. And all this – in darkness! In such conditions trust and communication, openness and cooperation are the essential tools for success.
The benefits are re-enforced by professional debriefing sessions (in light) allowing the reflection and the consolidation of learning. After returning to a lit environment, participants share their experiences, observations, surprises, frustrations, learning and especially their insights. They learn to use hidden senses more effectively and come to think twice about their own and others abilities and disabilities.
Certificate
All participants will receive a certificate of attendance.