Emotional intelligence

Target Audience: HR managers, managers at all levelsDuration:8 hoursProvider:АНКОРVenue:AEB Conference Centre, Moscow, Butyrsky val, 68/70 build.1, office 13Language:RussianCoach:Vadim Demchenko
Vadim DemchenkoVadim Demchenko

Terms and Conditions

– The deadline for registration & payment is usually 5 days before the starting date of the course;
– Those who do not register and pay by the deadline will not be allowed to participate in the training;
– All payments are to be made by bank transfer;
– Once registration is closed, the fee is non-refundable.

Training objectives and advantages
Development of emotional intelligence of participants, increase of social literacy. Development of employee management skills based on emotional intelligence EQ.
Planned result:
- Participants will understand what emotional intelligence is, what impact it has on the effectiveness of the Manager.
- Participants will learn the 4 basic emotional competencies.
- Participants will be able to assess their EQ level and identify development zones.
- Participants will learn how to work with other people's emotions in the process of organizational interaction.
- Participants will learn how to build a management communication on the basis of emotional competence.
- Participants will learn what difficulties most often arise when working with emotions: their own and other people.

Training program
• The concept of emotional intelligence, the importance of EQ for the Manager
  - What are emotions?
  - What is EQ?
  - Features of the functioning of the limbic system
  - Model of emotional intelligence Daniel Golman.
Interactive part: demonstration game for understanding the importance of emotions

• Basic emotional competences
  - 4 basic emotional competencies D. Holman
  - Levels of emotional competence development
  - Tools control your emotions
Interactive part: situational and role-playing games for testing tools

• The concept of emotional competence of the head
  - Emotion containerization
  - Expression of empathy
  - Types of verbalization of emotions
  - Assertiveness, aggressiveness and passivity
  - Self-confidence (model Byrne)
  - Of psychological protection: the primitive and adaptive
Interactive part: exercises to realize your States

• Management communication based on EQ
  - Socially competent message
  - The role and importance of feedback as an EQ management tool
  - Effective conflict resolution
Interactive part: role-playing and situational games

Methodology of training delivery
Interactive lectures, situational tasks for the development of emotional competence skills, group work, role-playing games, etc.