Feedback. Methods of feedback provision. Feedback impact on the employees` engagement and satisfaction.

Target Audience:Divisional management, middle managementDuration:8 hoursProvider:Coleman Services Venue:AEB Conference Centre, Moscow, Butyrsky val, 68/70 build.1, office 13Language:RussianCoach:Olga Agapova
Olga AgapovaOlga Agapova

Terms and Conditions

– The deadline for registration & payment is usually 5 days before the starting date of the course;
– Those who do not register and pay by the deadline will not be allowed to participate in the training;
– All payments are to be made by bank transfer;
– Once registration is closed, the fee is non-refundable.

to learn the main types, levels and functions of feedback, to study the conditions for feedback provision (common mistakes, models and rules), to consider the impact on the employees` engagement and satisfaction.

If you participate you will do:
-learn about the latest studies in providing feedback (Russian and international experience)
-train the methods of giving and getting feedback (according to 4 basic models: «Sandwich», B.O.F.F., SOI, SLC, «Chocolate pudding»)
-develop your skills of constructive critics (learn the main principles of giving negative feedback)
-understand the impact of feedback on the employees` engagement and satisfaction
-design your own feedback strategy

Training program
• Feedback: definition, types, levels and functions.
• Importance of feedback provision for your business profit.
• Conditions for efficient feedback provision.
• Common mistakes, patterns and rules by feedback provision.
• Importance of feedback provision and the impact on the employees` engagement and satisfaction.
• Feedback as a tool of non-financial motivation.
• Feedback and leadership style.
• Feedback and corporate culture.
• Development of the personal feedback strategy.
• Development of the feedback provision culture.

Methodology of training delivery
Training and business game.