Training

Effective Business Writing and Paperwork Management in English

Target Audience:Senior, middle, and junior managers with appropriate English level (not less than intermediate) using email writing for business communicationProvider:Venue:AEB office, Moscow, Krasnoproletarskaya ul. 16 bld. 3, entrance 8 (4th floor), nearest metro station - NovoslobodskayaLanguage:EnglishCoach:Nikolay Galanov
Nikolay Galanov Nikolay Galanov

Terms and Conditions

– The deadline for registration & payment is usually 5 days before the starting date of the course;
– Those who do not register and pay by the deadline will not be allowed to participate in the training;
– All payments are to be made by bank transfer;
– Once registration is closed, the fee is non-refundable.

Goal - to teach the students the main rules of business email writing in English.

Objectives:
1. To provide students with appropriate structure and meaningful content of different types of emails.
2. To provide students with the tools of email writing, corresponding to linguistic, stylistic, spelling, syntax, ethic, social and cultural aspects of productive writing.
3. To provide appropriate grammar and vocabulary.

Training program
Day 1
Module 1. INTRODUCTION
• Introduction
• Test
• Motivating video.
• Email address. Useful language

Module 2. EMAIL STRUCTURE
• Subject line. Exercises
• Greeting. Useful language. Exercises
• Email text. Useful language. Exercises
• Closing. Useful language. Exercises
Case study. Group work

Module 3. DIFFERENT TYPES OF EMAILS
• Level of formality
• Punctuation and capitalization. Exercises
• Attachments. Disclaimers. P.S.

Module 4. SUMMING UP
Case study. Making conclusions

Day 2
Module 5. GOING DIGITAL
• Introduction. Motivating video. Group discussion
• Outlook and mobile apps

Module 6. GETTING THE TONE RIGHT
• Tone. Age and gender issues. Useful language. Exercises
• Culture differences. Useful language

Module 7. DIFFERENT TYPES OF EMAILS
• Enquiries. Requests. Information exchange. Making and confirming arrangements. Complaints. Invitations
Video. Case study. Exercises. Group work

Module 8. SUMMING UP
• Common mistakes
Case study. Team work
Conclusions

Methodology of training delivery
Lecture, group discussion, exercises, brainstorming, case-study, visual aids (motivating and information videos, presentation, handouts), individual approach and differentiation