Training

Cross-cultural communications for expatriates

Target Audience:Foreigners living in Russia/having business relationship with Russian business partners and/or collaborating with them, Multinational working groups which include Russian and foreign representatives, Employees living in Russia and participating in internaDuration:1 day, 6 hoursProvider:Venue:AEB office, Moscow, Krasnoproletarskaya ul. 16 bld. 3, entrance 8 (4th floor), nearest metro station - NovoslobodskayaLanguage:EnglishCoach:Evgeniy Ovchinnikov
Evgeniy OvchinnikovEvgeniy Ovchinnikov

Terms and Conditions

– The deadline for registration & payment is usually 5 days before the starting date of the course;
– Those who do not register and pay by the deadline will not be allowed to participate in the training;
– All payments are to be made by bank transfer;
– Once registration is closed, the fee is non-refundable.

 Training objectives and advantages
- Improve communication skills with the Russian representatives.
- Get knowledge about specific features of the Russian business culture and traditional ways of doing business in Russia.
- Become familiar with Russian business processes
- Develop expertise and understanding of the Russian culture.
- Raise tolerance level toward cross-cultural communication with the business partners
- Form different approaches to outstanding features of various habits, behavioral patterns, outlook and values of the different culture groups.
- Achieve international language proficiency, thus the Company’s employees become competitive in the international teams.
- Improve the Company’s business status and raise its weight among business partners.

Training program
Barriers and bridges in cross-cultural communication in Russia
• Creating and destroying communication barriers: A case study of the CIS
• Rituals in cultural communications: Greetings, introductions, and saying goodbyes in Russia
• Meeting new people and Russian hospitality
• Holidays and gifts in Russia
• Behavior practice at various official business events: round table discussions, exhibitions, training sessions, official visits, press conferences;
• Negotiating: Peculiarities for Russia
National cultural profile of Russia
• Basic values and beliefs of representatives of Russian culture
• Key concepts: worldview, ideology, lifestyles, mission
• Deep structures of national culture: climate, religion, language, history
• Russian stereotypes: what is obvious and what is real (national programming of thinking patterns)
• Attitudes to foreigners
• Attitudes to authorities
Russians in business communication
• Barriers and errors in working with Russians
• National communication models (negotiations, meetings, management, motivation)
Status and leadership. Gender differences
• Peculiar features in perception and transfer of information
• Golden rules of business communication with Russian partners
Factors of effective interaction with Russians
• Algorithms of preparing for communication
• Verbal and nonverbal communication components
• Communication ethics and taboos in Russian mentality
• Behavior tactics and achieving empathy
• Developing productive communication strategies with Russians